Return Policy

Please call 1-866-784-7444 with questions or to start your return process.

30 Day Full Refund

  • Return your non-clearance item within 30 days for a full refund of the item price.
  • Call 1-866-784-7444 to request a RA# (Return Authorization #).
  • Return shipping is the responsibility of the customer on all returned items.

30 Day Full Refund FAQs

  • Damaged/Defective Rugs will be replaced at no cost. We MUST receive proof of damage. Call for Details.
  • Any warranty issue are the responsibility of the manufacturer.
  • Any promotional products must be returned or the actual price of the item will be deducted from the refund.

How To Return Your Rug

All returns must have an RA# to receive proper credit. Call customer service at 866-784-7444 for your Return Authorization Number. Customer service hours are Monday-Friday: 10am – 5:30pm EST.

Completely wrap your returns in the original packaging or equivalent and use tape to secure it. Print the RA# Number you are issued and your full name on the package or it will be refused. We suggest that you use a shipper that provides tracking information to follow its progress. Your return must be received back in our warehouse within 30 days of the date you received it. We will not be able to accept returns without a Return Authorization Number. Rugs received after 30 days without an RA# may incur a 30% restocking fee or be refused. Please be aware that we inspect the items upon arrival. Items that have been soiled or damaged may be refused or cause you to incur additional fees. Rugs returned directly to the Manufacturer will be inspected by the Manufacturer for reported defect. If the Manufacturer determines the purported defect is damage resulting from customer carelessness, credit will not be issued.

Rugsale.com is not responsible for rugs damaged or lost while in the return process. We strongly suggest insuring your return.

Undeliverable or Returned Rugs

  • All items are shipped via FedEx, UPS or Common Carrier.
  • Shippers will make 1 to 3 attempts to deliver your purchase.
  • Undeliverable or Refused orders will incur a 30% restock fee in addition to any and all shipping charges and/or storage fees.

Refunds Processing

Please be aware that it can take up to 3 weeks for a credit to appear on your bank statement. Handling and shipping fee charges are not refundable for any reason.