Customer Service

Email Support
(we typically respond within 24 hours)
Phone Support
Mailing Address
17 South Main Street
West Hartford, CT 06107

Shipping Information

Standard shipping is free to contiguous US addresses. Items ship direct from the manufacturer via UPS, FedEX or common carriers. All items are guaranteed 1st quality.

Most purchases arrive within 10 business days from receipt of your order. Some braided rugs, custom shag rugs and custom cut runners have additional manufacture time and arrive typically within 2 to 3 weeks.

Back Orders

If your rug is on Back Order, or in production you will be immediately contacted by phone or email and informed of the expected delivery date.

Return Information

All returns MUST have an RA# to receive proper credit. To get your RA# please call customer service at (866)-784-7444 or email please be sure to have your order number and last name.