RugSale.com Customer Service
Standard shipping is free to contiguous US addresses. Items ship direct from the manufacturer via UPS, FedEX or common carriers. All items are guaranteed 1st quality.
Most purchases arrive within 10 business days from receipt of your order. Some braided rugs, custom shag rugs and custom cut runners have additional manufacture time and arrive typically within 2 to 3 weeks.
If your rug is on Back Order, or in production you will be immediately contacted by phone or email and informed of the expected delivery date.
All returns MUST have an RA# to receive proper credit. To get your RA# please call customer service at (866)-784-7444 or email firstname.lastname@example.org please be sure to have your order number and last name.