Yesterday was the first time on your site and I must say it is great. I sent a question and by
the time I went home for lunch there was a return phone call with a message. People are always
quick to complain about lack of good customer service but I like to make sure it is made known
when someone provides exceptional customer service and that is the people in your company. We
shopped all the major retailers and other websites for a price and you beat them all!!!!! I
can't wait to place my order and refer you to all my friends!!!
Our Family Protection Plan is a revolutionary way to ensure that your
new rug from RugSale.com doesn't quickly fall victim to your visiting
in-laws or teerting toddler.
This product will cover your new rug for five years from the date you
receive it at your home and will ensure the following issues:
Stains from Food or Beverage(s)
Stains from body fluids from either humans or animals
not perspiration, hair or body oils
When you buy this policy, we will send you all a letter and policy that
you must keep on file in your home (sorry, we do not keep copies) for
the time you own this rug. It has a special number on it that corresponds
to the rug you purchased so everything matches.
If a stain should occur, you will receive a free kit in the mail that
will help you with the removal of the stain. If that doesn't work, a professional
cleaning company will come to your home to clean the stain - and if that
doesn't work, you will get a replacement rug at RugSale.com for the same
value of the stained rug. So if you bought a $3000 rug and it cannot be
cleaned, you will be entitled to a new $3000 rug.
This policy doesn't cover general wear and tear and high-traffic regions.They
are for residential customers of RugSale.com. If you are a commercial
designer or decorator, please call us at 1-866-784-7444 to arrange other
details.
* As a special for the next several months, if you purchase any
rug from RugSale.com that this $500 or more, you will receive this protection
absolutely free of charge. (valued at as much as $500).