Our Family Protection Plan is a revolutionary way to ensure that your new rug from RugSale.com doesn’t quickly fall victim to your visiting in-laws or wild toddler.
This product will cover your new rug for five years from the date you receive it at your home and will ensure the following issues:
- Stains from Food or Beverage(s)
- Stains from body fluids from either humans or animals
- Not perspiration, hair or body oils
When you buy this policy, we will send you all a letter and policy that you must keep on file in your home (sorry, we do not keep copies) for the time you own this rug. It has a special number on it that corresponds to the rug you purchased so everything matches.
If a stain should occur, you will receive a free kit in the mail that will help you with the removal of the stain. If that doesn’t work, a professional cleaning company will come to your home to clean the stain – and if that doesn’t work, you will get a replacement rug at RugSale.com for the same value of the stained rug. So if you bought a $3000 rug and it cannot be cleaned, you will be entitled to a new $3000 rug.
This policy doesn’t cover general wear and tear and high-traffic regions. They are for residential customers of RugSale.com. If you are a commercial designer or decorator, please call us at 1-866-784-7444 to arrange other details.
