It’s no secret that our customers are the most important part of what we do. We are grateful for your business at all times and strive to bring you the absolute best values, discounts and specials, and the very best customer care.
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FAQ
A collection of your most Frequently Asked Questions and the answers from our past and current customers. The FAQ serves to inform and assist in a smooth and pleasant experience with RugSale.com – [See the FAQ]
30 Day Free Trial
There are several options available to you. We encourage you to review the options carefully, and contact us with any questions you may have. Our 30 Day Free Trial program is one of the best in the industry, and our customers know this. We have build a reputation over several decades making our customers happy. [Learn More]
Shipping
Whether you’re in the United States or International RugSale.com has shipping and return options tailored to you. FREE SHIPPING within the United States on all orders valued over $100+, with easy flat rates for less than that valued total. Your international shipping could be free also, so review the Shipping information and see what fits best for you. [Learn More]
Returns & Refunds
We understand there are times that items must be returned. Outlined for you are several scenarios and instructions to follow for each. Typically a return will require an R.A.# (Return Authorization) from the manufacturer, which you can easily yourself. [Learn More]
Newsletters & Coupons
We love to dream up new promotions and ways to save and courage you to tell your friends and family. The fastest way to do this is with Email. Supply us with your email address and we will keep you well-informed on the lastest coupons, and newsletter digests of all the savings at RugSale.com [Learn More]
Family Protection Plan
Protect your investment with Family Protection Plan . We guarantee your purchase will arrive in mint condition but we can not guarantee what happens after that. A RugSale.com Family Protection Plan is the obvious answer with five (5) Year Protection. Family Protection Plan’s must be purchased before delivery of your rug. [Learn More]
Requesting an R.A.# (Return Authorization)
We understand that you wish to return an item you’ve purchased. Because we placed your order directly with the manufacturer, we must generate an R.A. # (Return Authorization) from that particular manufacturer. You are able to begin this process yourself, and RugSale.com will complete this process once we receive your request. [Begin]
Ask The Owner
Charlie makes his time available to customers who have questions and need answers from an experienced, reliable professional. Our entire staff at RugSale.com is experienced, professional, and knowledgeable … but it’s just cooler to ask the owner directly. [Ask Now]
Report a Technical Problem
Everyone’s computer and security settings differ. You may want to report an error, or require some assistance with our web site. This is your invitation to do just that. Contact us, and tell us what the issue is… we will be thankful for your note, and do our best to assist you with a resolution. [Contact Us]
Give Your Feedback or Testimonial
Have anything to say about us? Please tell us. We always publish positive testimonials and feedback. If you want to report anything negative we may not publish it, but we definitely address issues reported, and work towards resolutions. Forgive us for bragging, but the feedback we get daily are usually happy, satisfied customers. [Give Us Feedback]
Our Privacy Policy
Your privacy is of the utmost importance to us. We’ve assembled a privacy policy to outline what exactly we do with your information, and why we’ve been trusted with our customer’s information for over a decade online. [View Privacy Policy]
‡Manufacturers that do not participate in any coupons or advertised discounts: Nourison, Capel, Dalyn, Trans Ocean, Surya, Oriental Weavers Sphinx, Momeni
